Troubleshooting

If Frames Pro isn’t showing

Frames Pro is tied to the Apple Account that bought it, and works on every iPhone, iPad and Mac signed in to that account. If it isn’t unlocked, these steps usually fix it.

#Restore your purchase

  1. Open Settings in Frames, then go to Frames Pro. On Mac, you can also choose Frames > Restore Purchases.

  2. Choose Restore Purchases.

Frames asks the App Store directly. Your purchase isn’t synced between devices through iCloud, so restoring is the way to bring it to a new device or a fresh install.

#Check your Apple Account

If Frames says no purchase was found:

  • Make sure you’re signed in to the App Store with the Apple Account you used to buy Frames Pro. On iPhone or iPad, go to Settings > [your name] > Media & Purchases. On Mac, open the App Store and check the account at the bottom of the sidebar.
  • Check your connection. If Frames couldn’t reach the App Store, try again in a moment.

#Early testers

If you used Frames before version 1.0, Frames Pro should already be unlocked, and Settings shows “Unlocked for early testers.” If it isn’t, try Restore Purchases.

#Still not working

Get in touch with the device you’re using and what Restore Purchases said.

Published October 1, 2026

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